On-Demand Legal Services Marketplace with Case Management
What was at stake
Finding the right lawyer for a specific legal issue is a confusing, opaque process for most people. The client had observed that 80% of legal needs among individuals and small businesses go unaddressed because people don't know where to start, can't assess attorney quality, and are surprised by costs. Existing legal marketplaces were essentially directories with no workflow — clients still had to manage their cases through email and phone calls. The platform needed to be a true two-sided marketplace with network effects, not just a lawyer listing.
How we delivered
AI-Powered Case Intake & Attorney Matching
Built a conversational intake system that asks plain-language questions to classify legal issues, assess urgency, estimate complexity, and match clients with attorneys who have relevant experience and capacity. The matching algorithm considers practice area specialization, bar admissions, client reviews, response time history, and fee structures.
Integrated Case Management Workspace
Developed a shared workspace for each matter that includes document storage with version control, task tracking, deadline management, secure messaging, and video consultation scheduling. Both attorneys and clients have role-appropriate views of case progress, with automated status updates and milestone notifications.
Video Consultation & Document Infrastructure
Engineered a WebRTC-based video consultation system with screen sharing, recording (with consent), and automatic session summaries. Built a document management layer with e-signature integration, automated document assembly for common legal forms, and bank-grade encryption for all stored materials.
Marketplace Dynamics & Trust Infrastructure
Implemented a comprehensive trust system including attorney credential verification (bar standing, malpractice insurance), client review moderation, escrow-based billing that protects both parties, and a dispute resolution workflow. Built dynamic pricing suggestions based on matter complexity and market rates to reduce friction in fee negotiations.
Measurable impact, verified by the client
Technologies we used
“TPWITS built more than a marketplace — they built an operating system for legal services. 8,000 attorneys have registered because the platform actually makes their practice more efficient, and 35,000 cases have been facilitated because clients finally have a way to find, vet, and work with lawyers without the usual confusion. Our 4.7-star satisfaction rating is unprecedented in legal tech.”
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